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Privacy

We respect your privacy. Here's where to find everything about our policies and how we collection information.

We're transparent about the way we do business, because that's what you deserve.

Privacy Policy and Disclaimers

Protection of the Privacy of Personal Non-Public Information

Respecting and protecting customer privacy is vital to Supreme Lending's business. By explaining our Privacy Policy to you, we trust that you will better understand how we keep our customer information private and secure while using it to serve you better. Keeping customer information secure is a top priority, and we are disclosing our policies to help you understand how we handle the personal information about you that we collect and disclose. This notice explains how you can limit our disclosing of personal information about you. The provisions of this notice will apply to former customers as well as current customers unless we state otherwise.

Consumer Rights

Loan product availability is subject to loan amount and qualification of borrower. Not every applicant qualifies or is eligible for every loan program. Some products may not be available in all states. Loan approval and rate are dependent on borrower credit, collateral and financial history. All loan programs, terms and rates are subject to change without notice.

Information Collected

part of providing you with financial products or services, we may obtain information about you from the following sources:

  • Applications, forms, and other information that you provide to us, whether in writing, in person, by telephone, electronically, or by any other means. This information may include your name, address, employment information, income, and credit references.
  • Your transaction with us, our affiliates, or others. This information may include your account balances, payment history, and account usage.
  • Consumer reporting agencies. This information may include account information and information about your credit worthiness.
  • Public sources. This information may include real estate records, employment records, telephone numbers, etc.

Shared Information

We may disclose information we have about you as permitted by law. We are required to or we may provide information about you to third-parties without your consent, as permitted by law, such as:

  • To regulatory authorities and law enforcement officials.
  • To protect against or prevent actual or potential fraud, unauthorized transactions, claims, or other liability.
  • To report account activity to credit bureaus.
  • To consumer reporting agencies.
  • To respond to a subpoena or court order, judicial process or regulatory authorities.
  • In connection with a proposed or actual sale, merger, or transfer of all or a portion of a business or an operating unit, etc.

In addition, we may provide information about you to our service providers to help us process your applications or service your accounts. Our service providers may include billing service providers, mail and telephone service companies, lenders, investors, title and escrow companies, appraisal companies, etc.

We may also provide information about you to our service providers to help us perform marketing services. This information provided to these service providers may include the categories of information described under "Information Collected" limited to only that which we deem appropriate for these service providers to carryout their functions.

We do not provide non-public information about you to any company whose products and services are being marketed unless you authorize us to do so. These companies are not allowed to use this information for purposes beyond your specific authorization.

Website Disclaimer

The information contained on this Internet web site is provided as a service to the Internet community, and does not constitute legal or financial advice. Supreme Lending makes every effort to provide quality information, but we make no claims, promises, or guarantees about the accuracy, completeness, or adequacy of the information, text, or other items contained in or linked to this web site and its associated sites. The information derived from this web site must be tailored to the specific circumstances of each case. In general, rules, regulations, loan programs, company policies, and interest rates are constantly changing, and nothing provided herein should be used as a substitute for the advice of competent counsel and/or financial advisor.

Supreme and its associates assume no responsibility for any errors or omissions in the materials contained on this web site. These materials are provided "as is" without warranty of any kind, either express or implied. Supreme and its associates shall not be liable for any special, indirect, incidental, or consequential damages, including without limitation, lost revenues or lost profits, which may result from the use of these materials. The information on this web site is subject to change without notice and does not represent a commitment on the part of Supreme or its associates in the future.

 

FOR CALIFORNIA RESIDENTS: California Consumer Privacy Act Policy and Disclosure Notice

Your privacy is important to us. This California Consumer Privacy Act Policy and Disclosure Notice (“Disclosure Notice”) explains how Everett Financial, Inc. dba Supreme Lending (“Supreme Lending” or the “Company”) collects, uses, and discloses personal information relating to California residents covered by the California Consumer Privacy Act of 2018 (“CCPA”). This Disclosure Notice is provided pursuant to the CCPA and supplements the information contained in Supreme Lending’s General Privacy Notice.

The purpose of this Disclosure Notice is to inform California residents, at or before the time we collect your personal information, you have the right to know how we use or disclose your personal information. Under the CCPA, ‘Personal Information’ is information that identifies, relates to, or could reasonably be linked directly or indirectly with a particular California resident. This Disclosure Notice does not apply with respect to information that we collect about California residents who apply for or obtain our financial products and services for personal, family, or household purposes. For more information about how we collect, disclose, and secure information relating to these customers, please refer to Supreme Lending’s General Privacy Notice. In addition, Personal Information does not include:

  • Publicly available information from government records;
  • Deidentified or aggregated consumer information.
  • Information excluded from the CCPA's scope, like:
    • health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA);
    • personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (CalFIPA), and the Driver's Privacy Protection Act of 1994.

Keeping Personal Information secure is one of our most important priorities. Consistent with our obligations under applicable laws and regulations, we maintain physical, technical, electronic, procedural and organizational safeguards and security measures that are designed to protect personal data against accidental, unlawful, or unauthorized destruction, loss, alteration, disclosure, or access, whether it is processed by us or elsewhere.

Collection and Disclosure of Personal Information

In the past 12 months, we have collected, and disclosed to third parties for our business purposes, the following categories of Personal Information relating to California residents covered by this disclosure:

  • Identifiers, such as name, postal address, email address, account name and government-issued identifier (e.g., Social Security number, passport number, driver’s license number);
  • Personal information, as defined in the California Customer Records statute, such as contact information, education, employment, insurance policy number, credit or debit card number and any other financial information;
  • Characteristics of protected classifications under California or federal law, such as age, race, citizenship, medical condition, military status, sex and marital status;
  • Commercial information, such as records of personal property, transaction information and purchase history;
  • Internet or network activity information, such as browsing history and interactions with our website;
  • Biometric information, such as fingerprints and voice information;
  • Geolocation data, such as device location and Internet Protocol (IP) location;
  • Audio, electronic, visual and similar information, such as call and video recordings;
  • Professional or employment-related information, such as work history and prior employer;
  • Education information, such as student records and directory information; and
  • Inferences drawn from any of the Personal Information listed above to create a profile about, for example, an individual’s preferences and characteristics.

The categories of sources from whom we collected this Personal Information are:

  • Directly from a California resident or the individual’s representatives
  • Service Providers, consumer credit reporting agencies, consumer data resellers and other third parties
  • Public Record Sources (Federal, State or Local Government Sources)
  • Information from our Affiliates
  • Website/Mobile App Activity/Social Media
  • Information from Client Directed Third Parties or Institutions representing a Client/Prospect
  • Information from Corporate Clients about individuals associated with the Clients (e.g., an employee or board member)

The categories of third parties to whom we disclosed Personal Information for our business purposes described in this privacy disclosure are:

  • Affiliates and Subsidiaries of Supreme Lending
  • Vendors and Service Providers who provide services such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure, customer service, email delivery, auditing, marketing and marketing research activities
  • Partners and Third Parties who provide services such as payment, banking and communication infrastructure, storage, legal expertise, tax expertise, notaries and auditors, who promote the Company and its financial services and products to customers and other prospective buyers
  • Other Third Parties who enable customers to conduct transactions online and via mobile devices, support mortgage and fulfillment services, vehicle loan processes and aggregators (at the direction of the customer)
  • Government Agencies as required by laws and regulations

Use of Personal Information

In the past 12 months, we have used Personal Information relating to California residents to operate, manage, and maintain our business, to provide our products and services, and to accomplish our business purposes and objectives, including the following:

  • Performing services, including maintaining or servicing accounts, providing customer service, verifying customer information, processing payments, providing financing, or providing similar services.
  • Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity.
  • Short-term, transient use where the information is not disclosed to a third party and is not used to build a profile or otherwise alter an individual consumer’s experience outside the current interaction, including, but not limited to, the contextual customization of ads shown as part of the same interaction.
  • Undertaking activities to verify or maintain the quality or safety of a service controlled by us, and to improve, upgrade, or enhance the service controlled by the business.
  • Debugging to identify and repair errors that impair existing intended functionality.
  • Undertaking internal research for technological development and demonstration.
  • Complying with laws and regulations and to comply with other legal process and law enforcement requirements (including any internal policy based on or reflecting legal or regulatory guidance, codes or opinions)

Sale of Personal Information

In the past 12 months, we have not “sold” Personal Information subject to the CCPA, including Personal Information of minors under the age of 16. For purposes of this Disclosure, “sold” means the disclosure of Personal Information to a third-party for monetary or other valuable consideration.

Rights under the CCPA

If you are a California resident, you have the right to:

a. Request we disclose to you free of charge the following information covering the 12 months preceding your request:

  1. the categories of Personal Information about you that we collected;
  2. the categories of sources from which the Personal Information was collected;
  3. the purpose for collecting Personal Information about you;
  4. the categories of third parties to whom we disclosed Personal Information about you and the categories of Personal Information that was disclosed (if applicable) and the purpose for disclosing the Personal Information about you; and
  5. the specific pieces of Personal Information we collected about you;

b. Request we delete Personal Information we collected from you, unless the CCPA recognizes an exception; and

c. Be free from unlawful discrimination for exercising your rights under the CCPA.

We will acknowledge receipt of your request and advise you how long we expect it will take to respond if we are able to verify your identity. Requests for specific pieces of Personal Information will require additional information to verify your identity.

If you submit a request on behalf of another person, we may require proof of authorization and verification of identity directly from the person for whom you are submitting a request.

In some instances, we may not be able to honor your request. For example, we will not honor your request if we cannot verify your identity or if we cannot verify that you have the authority to make a request on behalf of another individual. Additionally, we will not honor your request where an exception applies, such as retaining personal information that we need to originate or service your loan, or to comply with other state or federal law, where the disclosure of Personal Information would adversely affect the rights and freedoms of another consumer or where the Personal Information that we maintain about you is not subject to the CCPA’s access or deletion rights.

We will advise you in our response if we are not able to honor your request. We will not provide social security numbers, driver’s license numbers or government issued identification numbers, financial account numbers, health care or medical identification numbers, account passwords or security questions and answers, or any specific pieces of information if the disclosure presents the possibility of unauthorized access that could result in identity theft or fraud or unreasonable risk to data or systems and network security.

We will work to process all verified requests within 45 days pursuant to the CCPA. If we need an extension for up to an additional 45 days in order to process your request, we will provide you with an explanation for the delay.

How to Exercise Your Rights

If you are a California resident, you may submit a request by:

a. Completing an online Personal Information Request
For the best user experience, please use a browser other than Internet Explorer (MS-Edge, Chrome, Firefox, etc.).

b. Calling 866.213.4424

Questions or Concerns

You may contact us with questions or concerns about this Disclosure Notice and our practices by:

a. Writing us at:
Everett Financial, Inc. dba Supreme Lending
ATTN: Privacy Office
14801 Quorum Drive
Suite 300
Dallas, Texas 75254

b. Calling 866.213.4424

Changes to This California Consumer Privacy Act Policy and Disclosure Notice

We may change or update this Disclosure Notice from time to time. When we do, we will post the revised Disclosure Notice on this page with a new “Last Updated” date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.

Date Last Updated: 1/3/2020

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